WHAT TO EXPECT

The 2020-21 ski season is almost upon us and we know that things will be different this year. We want to make sure our guests feel safe and prepared for any changes due to COVID-19. Please take a moment to review the updates below and please feel free to reach out to us at any time with questions.

GETTING HERE

When you arrive at Swain, please be sure to check-in. This is necessary for capacity tracking as well as contact tracing in the event of a COVID-19 case. If you are purchasing your lift tickets for the day, we will check you in at the ticket windows. However, if you have a season pass, please scan the QR codes posted around the lodge and outside or visit the link below the day of your visit.

CLICK HERE TO SIGN IN

GUEST SERVICES

  • All ticket sales will take place through our ticket windows
  • Sanitizer stations will be available at all ticket windows
  • To further promote distancing we will offer online ticket sales.

As a reminder, we will not be taking pictures for season passes this year. If you have not sent in your season pass photo, please send an updated picture to [email protected]¬†for your season pass. Adults who had a pass last season do not need to update their photo. Only new passholders and children under 18 will need to provide an updated or new picture.

RIDING THE LIFTS

  • Maintain social distancing
  • Stay with your party
  • If you arrive together, ride together!

LODGE

  • Lodge capacity is limited to 50% – please plan to use your vehicle as your base lodge.
  • No personal belongings allowed on tables or floors – lockers are available for rent for the season or by the day. Boot lockers are also available.
  • Hand sanitizer will be available throughout the lodge
  • Tables will be available for food and drink ONLY
  • Masks are required when in the lodge at all times, except while eating.
  • Please maintain social distancing while in the lodge.

RENTAL SHOP

  • Reserve your rentals online ahead of time to skip the lines and reduce exposure
  • Sanitizer stations added
  • Extra rental kiosks available to minimize crowding in the front of the shop.
  • Personal belongings will need to be stowed in lockers to reduce any risk of contamination.
  • Hats will be worn underneath helmets to prevent any contamination.
  • Season long leases are available for anyone who would prefer to keep the same equipment. There is a limited quantity available. Call 607.545.6511 for more information and to reserve your equipment.

LESSONS

  • Reserve your lessons online ahead of time and skip the line
  • Masks required for both students and instructors
  • Lesson class sizes reduced – reserve your time to ensure preferred time