At Swain, great customer service isn’t just about meeting
needs — it’s about adding the extra run, the extra smile, the extra memory. Anyone can take an order; we go further by making each guest feel welcome, cared for, and excited to come back.

Think about your own experiences as a guest. When you pay for something — whether it’s a meal, a hotel stay, or a day on the slopes — you expect quality, value, cleanliness, good service, and timeliness. If those expectations aren’t met, chances are you won’t go back… and you might even warn others away.

But when your expectations are exceeded? That’s when you return, tell your friends, and become a loyal fan. That’s exactly why Swain thrives. A huge part of our business comes from return guests and referrals — people who love this mountain so much they can’t wait to come back and bring others with them.

Our goal is simple but bold: to set the standard in our industry for legendary service. And that’s where you come in. Every interaction you have with a guest is an opportunity to create a story they’ll tell — the time a liftie helped their kid, the server who remembered their favorite drink, the instructor who gave them confidence on the snow.

At the end of the day, our guests may forget the snow conditions, but they’ll never forget how you made them feel at Swain.