Job Title: Waitstaff / Server
Department: Food & Beverage
Reports To: Food & Beverage Manager
Location: Swain Resort – Swain, NY
Status: Seasonal / Full-Time / Part-Time (depending on needs)
Pay Rate Range: $10.70+ Tips (No Tip Pooling)
Availability Limits:
Position Summary
The Waitstaff at Swain Resort provides outstanding guest service by taking orders, serving food and beverages, and ensuring each guest has an enjoyable dining experience. This position plays a key role in representing the resort’s friendly and welcoming atmosphere in all Food & Beverage outlets.
Essential Duties & Responsibilities
- Greet and seat guests promptly in a warm, friendly manner.
- Take food and beverage orders accurately and efficiently using the resort’s POS system.
- Deliver orders promptly, ensuring correct presentation and quality standards.
- Maintain cleanliness and organization of dining areas, tables, and workstations.
- Communicate effectively with kitchen and bar staff to ensure smooth service.
- Handle payments accurately and follow proper cash-handling procedures.
- Monitor guest satisfaction and address any needs or concerns promptly.
- Assist with opening, closing, and side-work duties as assigned.
- Follow all health, safety, and sanitation guidelines.
- Assist with banquets, special events, and busy weekends as needed.
Qualifications
- Previous serving or customer service experience preferred but not required.
- Excellent communication and interpersonal skills.
- Strong multitasking ability and attention to detail in a fast-paced environment.
- Team-oriented, positive, and professional attitude.
- Must be able to stand for long periods and lift up to 40 lbs.
- Must be at least 18 years of age.
- Must be available to work weekends, evenings, and holidays.